Privacy Policy
This Privacy Policy explains how Viking Appliance Repair Co. (“we,” “our,” “us”) collects, uses, shares, and protects information when you visit vikingappliancesrepair.org or request a service.
Information we collect
- Contact details you provide when scheduling — name, phone, email, service address, preferred window.
- Appliance details such as model and serial number and a description of the issue.
- Payment details processed by our third-party payment processor; we do not store full card numbers.
- Website usage data — pages visited, device type, referring URL, and anonymized analytics events.
How we use information
- Schedule, perform, and invoice your service.
- Coordinate parts, warranty, and follow-up visits.
- Respond to inquiries and manage your account.
- Improve the website, prevent fraud, and meet legal obligations.
Sharing
We share information only with service providers necessary to deliver your repair — payment processors, parts distributors, and scheduling software. We do not sell personal information. We may disclose information if required by law, court order, or to protect rights, safety, or property.
Cookies & analytics
We use first-party cookies for essential site functions and privacy-preserving analytics to understand aggregate usage. You can disable cookies in your browser; some features may not function.
Retention
Service records are retained for up to seven years to support warranty, tax, and accounting requirements. You may request deletion of non-required records at any time.
Your rights
Depending on where you live (including California, Virginia, Colorado, Connecticut, and Utah), you may have rights to access, correct, delete, or port your data, and to opt out of certain sharing or targeted advertising. Submit requests to [email protected]. For California residents, see our Do Not Sell My Info page.
Children
Our services are directed to adults. We do not knowingly collect information from children under 13.
Changes
We may update this Policy from time to time. Material changes will be posted here with a new effective date.
Contact
Questions? Email [email protected] or call 844-971-1516.